StoryArc Studios Privacy Policy

Last Updated: May 3, 2025

Welcome to StoryArc Studios!

We’re glad you’ve chosen to use the leading interactive storybook app for families. At StoryArc, we value your privacy and the privacy of your children.

This Privacy Policy explains how we collect, use, and protect personal information from our users and website visitors. By accessing or using the StoryArc website, services, software, applications, and/or content (“the Service”) made available by StoryArc Studios Inc. “StoryArc,” (“we,” and “us”), you consent to the collection and use of your information as described in this Privacy Policy. When you use the Service, you also agree to our Terms of Service.

The Service is intended to be used by families to use together, whether at home or on the go. Accounts are created and managed by adults, and children may experience the Service under the supervision of a parent or caregiver. We do not collect personal information from children.

In this Policy, “you” or “your” refers to a website visitor or an adult user of our Service.

1. Information We Collect

When you use StoryArc, we may collect the following types of information:

Adult Account Information:
When you create an account, we may collect personal information, such as your name, date of birth, email address, and password.

Payment Information:
In certain circumstances, when you purchase a subscription to the Service, we may collect information, such as your payment information, mailing address, and telephone number.

Use of Service: 

We collect information about the use of the Service, such as the stories you create, features you engage with, when, and for how long a user accesses our Service and general usage statistics. We also collect information that you provide in public forums or otherwise voluntarily submit through our product features, and any information you include in communications you send to StoryArc. This helps us improve your experience and the app overall.

Device and usage data collected automatically from your use of the Service. 

Like most websites and online services, StoryArc and its third-party service providers automatically collect certain information from and about your device when you access or use our Services, read our emails, or engage with us online. This is done through cookies, pixel tags, or similar technologies.  

This information may include:

  • Device type, browser type and version, operating system name and version

  • IP address, general location (e.g., city or region inferred from IP), and referring URLs

  • Persistent identifiers or unique IDs associated with your browser, mobile device, or account

  • Usage activity, such as pages viewed, time spent, clicks, and navigation paths

  • Information about your interactions with content, emails, and advertisements

We may use third-party tools—including but not limited to Google Analytics and other analytics, advertising, or customer experience platforms—to collect this information. These third parties may also collect information directly from your device or browser as governed by their own privacy policies.

Additionally, we and our partners may collect device and usage data to support targeted advertising, attribution analysis, and market research. We do not knowingly direct or target advertising to children, and we restrict advertising-related activities to adult user segments.

For more information about how we and our partners use tracking technologies, please refer to the “Third-Party Tracking and Online Advertising” section below.

We do not knowingly collect personal information directly from children. The Service is intended to be used by parents or guardians, who are responsible for supervising any use of the app by their child. Once the app is downloaded, it is the responsibility of the account-holding adult to ensure that children interact with the content under appropriate supervision.

2. How We Use Personal Information

We use the personal information we collect to provide the Service and to support, improve and develop our products and services. Specifically, we may use the information we collect:

  • To provide you with the features and functionality of the Service, including any special features or services you might request (e.g., monthly subscription) and to provide feedback.

  • To communicate with you, such as to send you news and updates about the Service (including any updates on product features or policies), to send you transactional notifications such as receipt for payment or subscription notices or other information about your account or respond to your emails or inquiries. From time to time, we may send promotional or informational communications to highlight new features, programs or services or other materials we think will be of interest to you.

  • To promote the safety and security of our Service, our users and others. For example, we may use information to authenticate users, facilitate secure payments, to investigate and prevent activities that may violate our policies or may be illegal, to respond to legal requests or claims and to enforce our terms and policies.

  • For analytics purposes, to understand how our Service is accessed and used and how it performs, so that we may improve design and functionality, demonstrate the effectiveness of our Service, perform research, and develop, support and improve our Service. We also perform analytics on aggregate information that does not identify any individual user.

3. Children's Privacy

StoryArc Studios is designed for parents and caregivers to use with their children. Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

We do not knowingly allow children to create their own accounts, and all use of the Service by children must be under the supervision of a parent or legal guardian who holds the account. Supervision is the sole responsibility of the account holder, and it is up to their discretion to determine how and when their child engages with the Service. Any content accessed or interacted with by a child is tied to the supervising adult’s account — we do not offer individual child profiles or login credentials.

If we become aware that a child has created an account or submitted personal information to us without the consent and oversight of a parent or guardian, we will take immediate steps to delete such information from our records.

If you believe that we may have collected personal information from a child in a manner inconsistent with this policy, please contact us at privacy@storyarc-studios.com, and we will address the issue promptly.

4. Third-party tracking and online advertising

In certain circumstances, we may participate in interest-based advertising and use third-party advertising companies to serve targeted advertisements to an adult audience based on browsing history. These third-party online advertising networks, social media companies and other third-party services collect information directly from your browser or device when you visit or interact with our website over time and use this information to direct our online advertisements to those people who may find them relevant to their interests. These third parties use this data to serve interest-based ads to you on other websites, mobile apps or other devices you may use, to provide customized content and perform other advertising-related services such as reporting, attribution, analytics and market research. Typically, though not always, the information is collected through cookies or similar tracking technologies.

Controlling cookies and tracking technologies. Most browsers will allow you to reject cookies or other tracking technology by actively managing the settings on your browser or mobile device. Blocking or deleting cookies may negatively impact your experience using the Service, as some features and services on our Service may not work properly. Depending on your mobile device and operating system, you may not be able to delete or block all tracking technologies.

To learn more about cookies, clear gifs/web beacons and online advertising technologies and how you may opt out of some of this advertising, you may wish to visit the Digital Advertising Alliance’s resources at www.aboutads.info/choices and/or the Network Advertising Initiative’s online resources, at www.networkadvertising.org. Please note that these opt-out choices may not affect online advertising that is not cookie-based. Additionally, these opt outs are device- and browser-specific and may not be effective unless your browser is set to accept cookies. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you may need to opt out again. You may also be able to limit interest-based advertising through the settings on your mobile device by selecting “limit ad tracking” (iOS) or “opt out of interest based ads” (Android). You may also be able to opt out of some – but not all – interest-based ads served by mobile ad networks by visiting http://youradchoices.com/appchoices and downloading the mobile AppChoices app.

Please note: although we may permit third-party advertising partners to collect information from visitors to adult-directed pages of our website for the purpose of displaying advertisements on other websites or online services on our behalf, we take steps to prevent these third parties from collecting information from child users for targeted advertising purposes. Additionally, we target our ads only to adult audience segments.

5. Third-party services

This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service.

6. How We Share Information

We share or disclose personal information as needed to provide our Service or in accordance with your instructions. We may also share personal information in the following circumstances:

  • Your profile name may be disclosed to other users or the public if you post or upload any User Content, post comments or reviews or otherwise submit content to the Service.

  • We share information with our trusted third-party service providers who provide services to us or on our behalf, such as website hosting and customer support services, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing, and other services.

  • We may disclose information to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in bankruptcy or similar proceedings).

  • We may disclose information as we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

  • We may also share or disclose information that does not identify or otherwise directly relate to an individual for any purpose, subject to any restrictions imposed by applicable law. For example, we may share aggregated information publicly to demonstrate growth trends related to the usage of the Service in certain areas.

7. How we store and protect your information

We use reasonable organizational, physical, technical and administrative measures that are designed to preserve the integrity and security of the personal information we collect and to help protect against unauthorized access or disclosure, such as password protection and secure socket layer. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe the security of your account has been compromised, please immediately notify us in accordance with the “Contact Us” section below.

8. Transparency and Your Choices

We understand and respect your privacy concerns at StoryArc. Accordingly, we provide you with the ability to make certain choices related to our collection, use, and sharing of your information.

You may edit or delete information in your user account.

  • You may make choices regarding subscriptions, updates, and product alerts.

  • You may request access to the personal information that we have collected in connection with your account and ask us to change or delete it.

  • If you would like to exercise such rights, you can do so by emailing: privacy@storyarc-studios.com with the subject line, “Privacy Request”.

If you would like to opt out of marketing communications from StoryArc you can do so by emailing: privacy@storyarc-studios.com or by clicking the unsubscribe link in each such communication. If you would like to contact us with questions or feedback, please email: privacy@storyarc-studios.com.

9. Your California consumer privacy rights

This section applies to you if you are a resident of the state of California and for purposes of this section the term “personal information” has the meaning provided by the California Consumer Privacy Act (the “CCPA”).

We collect personal information directly from you, from your browser or device when you visit our Service, or from third parties that you permit to share information with us (for example, if you create an account using a single sign-on service). In the last 12 months, the personal information we have collected may include: identifiers (such as your name, email address and date of birth), commercial information (such as records of purchases), internet/network information (such as device identifiers, logs and analytic data), and inferences based on your interests, preferences and usage of the Service. We disclose personal information to our service providers and advisors, analytics providers, and other third parties with whom elect to share information or have integrated with your service.


Residents of California may be entitled to certain rights with respect to personal information that we have collected about them under the CCPA:

  • Right to Know. The right to request to know more about the specific pieces or categories of personal information we have collected, the categories of data sources, and the categories of third parties with whom we have shared the personal information for a business or commercial purpose in the last 12 months.

  • Right to Request Deletion. The right to request the deletion of personal information that we have collected from you, subject to certain exceptions.

  • Right to Opt Out of Personal Information Sales. The right to direct us not to sell (as such term is defined by the CCPA) personal information we have collected about you to third parties.

  • Right to Correct Inaccurate Personal Information. You have the right to correct inaccurate Personal Information that we may have about you.

  • Right to Limit the Use and Disclosure of Sensitive Personal Information. You have the right to direct us to only use your sensitive personal information (for example, your social security number, financial account information, your precise geolocation data, or your genetic data) for limited purposes, such as providing you with the services you requested.

You also have the right to be free of discrimination for exercising these rights. However, please note that if the exercise of these rights limits our ability to process personal information (such as in the case of a deletion request), we may no longer be able to provide you the Service or engage with you in the same manner.

To submit your California Consumer Privacy Rights Request: To request to exercise your right to know and/or right to deletion, please submit a request by emailing privacy@storyarc-studios.com with the subject line, “California Rights Request”. Please provide your user name, email address, and the consumer right you would like to exercise, and let us know if you are submitting the request for yourself or on behalf of another user. We will need to verify your identity before processing your request, which may require us to request additional personal information from you or require you to log into your account, if you have one. In certain circumstances, we may decline or limit your request, particularly where we are unable to verify your identity or locate your information in our systems, or as otherwise permitted by law.
We do not “sell” personal information to third parties. However, as is common practice among companies that operate online, we may allow certain third-party advertising networks and other third-party businesses to collect personal information directly from your browser or device through cookies and related technologies for the purpose of serving ads that are more relevant, for ad campaign measurement and analytics, for fraud detection and reporting, and for research purposes. These third parties may use such personal information for their own purposes in accordance with their own privacy statements, which may include reselling this information to additional third parties for advertising and other purposes. By visiting privacyrights.info or optout.privacyrights.info, you can opt out from sales of this type of personal information by businesses that participate in the opt-out tool. To make opt-out requests related to mobile apps on your device for businesses participating in the DAA’s CCPA App-based Opt-Out Tool, you can download the app at www.youradchoices.com/appchoices.


Shine the Light. California “Shine the Light” law (Civil Code Section §1798.83) provides certain rights to California residents that have an established business relationship with us with regard to the disclosure of certain types of personal information to third parties for their direct marketing purposes. We do not share your personal information with third parties for their direct marketing purposes without consent.

Minors. We do not sell the personal information of consumers we know to be less than 16 years of age. We also take steps to prevent third parties from collecting information from child users of our Service (of any age) for targeted advertising purposes.

10. Changes to This Privacy Policy

We reserve the right to change or modify our Privacy Policy from time to time by posting a revised Privacy Policy on our site. The “last updated” legend at the top of this page indicates when this Policy was last revised. Your use of the Services following these changes means that you accept the revised Privacy Policy.

11. Contact Us

If you have any questions, concerns, or feedback about this Privacy Policy, please contact:
privacy@storyarc-studios.com

StoryArc Studios, Inc.
59 Beaufort Ave.
Needham, MA 02492